The Credit and Collections Manager will lead our credit and collections function, managing a team of three professionals. This role is responsible for overseeing customer credit risk, driving timely collections, ensuring sales tax compliance, and maintaining accurate customer account reconciliations. The ideal candidate thrives in a fast-paced environment, is Excel-savvy, and brings strong ERP experience, as well as working knowledge of sales tax and lien laws.

Key Responsibilities

• Lead and mentor a team of 3 credit and collections professionals with a focus on performance, development, and retention

• Manage and monitor customer credit limits, payment terms, and risk assessments

• Oversee the collections process to ensure timely and effective follow-up on outstanding receivables

• Maintain and reconcile customer accounts, resolving disputes or discrepancies in a timely manner

• Ensure compliance with state and local sales tax regulations and support monthly sales tax reporting

• Apply knowledge of lien laws (including preliminary notices and lien waivers) to protect company interests, especially on construction or project-related receivables

• Collaborate cross-functionally with Sales, Customer Service, and Accounting to resolve account issues and improve the order-to-cash cycle

• Generate AR aging and credit exposure reports; monitor trends and escalate issues as needed

• Leverage ERP and reporting tools to analyze data and drive efficiencies

• Support audit and month-end close processes as they relate to accounts receivable

Qualifications

• Bachelor's degree required in Accounting, Finance, or a related field

• Certification such as CBA (Credit Business Associate) or CCE (Certified Credit Executive) is a strong plus

• 5+ years of progressive experience in credit and collections

• 2+ years of experience in a supervisory or managerial role

• Experience in a high-volume environment with multistate operations

• Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, etc.)

• Hands-on experience with a major ERP system (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics, etc.)

• Working knowledge of sales tax regulations and lien laws (e.g., mechanics liens, preliminary notices)

• Excellent communication, negotiation, and customer service skills

• Highly organized, detail-oriented, and able to manage multiple priorities

Why Join Us?

• Collaborative, team-oriented environment with low turnover and high tenure

• Strong leadership support and opportunities for professional development

• Competitive compensation and comprehensive benefits

• A values-driven company that invests in its people

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.